Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. Once the 14 days have surpassed the purchase date, we can’t offer you a full refund or exchange.

As all items are custom printed to order and we don’t hold stock, we can’t accept returns or exchanges if the wrong size is chosen. All of the measurements are given for each product, it is up the customer to check that the size chosen is correct.

Only items that are faulty/damaged or have a faulty print may be returned.

We do not accept items that have been worn

All enquiries to be submitted the following:

Order Number
Item(s) you are returning
Reason for return
Provide proof of damages/faults

Details to be emailed to [email protected].

We do not claim responsibility for the following:

Any spelling, punctuation or pragmatical errors made by customer
Low-quality, blurry or low-resolution images uploaded. Our online designer will notify the customer about these actions before uploading.
Errors in user-selected options such as product type or size. All of the measurements are given for each product, it is up the customer to check that the size chosen is correct.
Colour variation from screen to printed product. Colour variation is inherent in the design process, and it is impossible to match colours from computer screens, as every screen is different. Colours on screen are made up from light, so neon and very bright colours in particular will not look like this when printed.
Garment shrinkage in wash if washing instructions aren’t followed.
Due to the production process, colours, position, size & scale are indicative only. If you require your design to be a specific colour, size or location you must put a note in with your order. We resize the designs in proportion to the size of the top. The measurements you see on our online designer are the same whether you have chosen an XS top or a 3XL, which of course would mean if we stuck to those measurements, the designs would be too big on an XS and too small on a 3XL. We also sometimes adjust the positioning of the design to what most people want if we think it might have been accidentally positioned wrong, eg we centre designs that are slightly off centre. If you have specific size or location requirements we are totally happy to print them as you want them, but you must notify us by putting a note on your order.

OUT OF STOCK

Like most other printers, we do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed. Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control. We will always let you know the next business day after your order and will either give you alternatives, or can fully refund for any out of stock items.

Refunds

Once we have reviewed your application you may need to return your product(s). We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, we will provide address once requested.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.